Mobile Internet Support is an independent Australian support line for phone, mobile plan, NBN and home Wi-Fi issues. No waiting on hold with your carrier — one call to a real person who can actually walk you through the fix.
Open 7 days · Phone-based support · Independent of any single carrier.
We're not your carrier — we're an independent team you can call when something's not working and you just want it fixed, or explained in plain English.
Call once when you need us, or set up ongoing cover so help is always one call away. No lock-in — cancel any time.
Free diagnostic call, then a fixed-fee quote before we do anything.
Our most popular ongoing plan for households.
Covers up to 5 people at the same address.
Ring 1800 498 531 and describe the issue — mobile, NBN, Wi-Fi, or your device.
We'll talk you through checks over the phone and tell you upfront if there's a fee involved.
Most issues are resolved on the call. If it needs a technician or carrier escalation, we'll point you in the right direction.
Give us a call — most mobile and Wi-Fi issues can be talked through in a few minutes.
No. Mobile Internet Support is an independent support service. We are not owned by, affiliated with, or authorised by Telstra Corporation, Optus, TPG/Vodafone, or any other network carrier. We provide independent phone-based troubleshooting and advice.
We can help you understand your bill and plan, and talk you through next steps, but account changes and billing disputes ultimately need to go through your own provider. We'll tell you clearly when that's the case.
No — you can call for a one-off issue without signing up to anything. Support plans are optional, for people who want ongoing cover.
We'll help you confirm whether it's a known outage with your provider and explain what to do next, since outages are outside our control.
Mobile Internet Support was started to give Australians a simpler way to get phone and internet issues sorted — without being stuck in a carrier call queue or a script. We're a small, independent support team, not a call centre for any single network.
Getting help with a mobile or internet issue in Australia can mean long call queues, being passed between departments, or advice that's hard to follow. We wanted a service that's quick to reach, explains things in plain language, and is happy to just help — even if you're not one of our regular customers.
We take calls about mobile signal, data, NBN and Wi-Fi, plans and billing, and device setup. Because we're independent, we're not trying to upsell you into a particular carrier's product — we're trying to get your actual problem solved, and to point you in the right direction when it's something only your provider can fix.
Support plans are month-to-month. Leave whenever you like.
Call 1800 498 531 and talk to someone who can actually help, not a script.
Our support line operates in Australian business hours, 7 days a week.
Call for the fastest response, or send us a message and we'll get back to you within one business day.
Last updated: 3 July 2026
Mobile Internet Support Pty Ltd ("Mobile Internet Support", "we", "us") is an independent provider of mobile and internet phone support operating in Australia. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect information such as your name, phone number, email address, and details of any support call or enquiry you make with us, including information you provide during a phone call or through our contact form. We do not need, and do not ask for, your account passwords or full payment card details.
We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as phone and IT systems providers, and only to the extent needed to provide our services. We may also disclose information where required by Australian law.
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, using appropriate technical and organisational measures. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
You can request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.
If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Email: info@mobileinternetsupport.site
Phone: 1800 498 531
Last updated: 3 July 2026
By using this website, contacting Mobile Internet Support, or purchasing a support session or plan from us, you agree to be bound by these Terms & Conditions.
Mobile Internet Support is an independently owned and operated provider of mobile and internet phone support. We are not affiliated with, endorsed by, or acting as an agent of Telstra, Optus, TPG Telecom/Vodafone, or any other Australian telecommunications carrier, and we do not represent ourselves as such. We do not sell mobile or internet connections on behalf of any carrier.
Mobile Internet Support provides phone-based troubleshooting, guidance and advice relating to mobile devices, mobile plans, home internet and NBN connections. Our service is diagnostic and advisory in nature; we do not control, and are not responsible for, the underlying networks, carriers, or infrastructure of any third party.
Prices listed on this website are in Australian dollars (AUD) and are subject to change without notice. Where a support session involves a fee, we will confirm the fixed fee with you before proceeding. Diagnostic calls are free unless otherwise stated.
Our support plans are provided on a month-to-month basis with no lock-in contract unless otherwise stated at the time of sign-up. Inclusions and pricing for each plan are as described on this website or as confirmed by our team when you join.
Some issues — such as account changes, billing disputes, physical line faults, or network outages — can only be resolved directly by your carrier or internet provider. Where this is the case, we will advise you and, where possible, point you toward the right next step.
You may cancel a support plan at any time by contacting us; cancellation will take effect at the end of the current billing period unless otherwise agreed.
To the extent permitted by law, Mobile Internet Support liability for any loss or damage arising from your use of this website or our support services is limited to the resupply of the relevant service, or the cost of resupply.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised "last updated" date.
These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.